Privacy Policy

Personal Information

When you use our services, we may collect:

• Your name, address, and contact details
• Phone numbers and email addresses
• Insurance policy information
• Vehicle details (make, model, registration)
• Accident details and location information
• Driver's license information

Automatically Collected Information

We may automatically collect:

• IP address and browser information
• Website usage statistics
• Location data when you request our services
• Device information and operating system

We use your personal information to:

• Provide vehicle recovery and replacement services
• Process your service requests and manage bookings
• Communicate with you about our services
• Coordinate with insurance companies and repair shops
• Improve our services and customer experience
• Comply with legal and regulatory requirements
• Prevent fraud and ensure service security

We may share your information with:

• Insurance companies to process claims
• Approved repair shops and service providers
• Vehicle rental companies for replacement vehicles
• Recovery operators and towing services
• Legal authorities when required by law
• Third-party service providers who assist our operations

We never sell your personal information to third parties for marketing purposes.

We implement appropriate security measures to protect your personal information:

• Encryption of sensitive data during transmission
• Secure storage systems with access controls
• Regular security audits and updates
• Staff training on data protection practices
• Limited access to personal information on a need-to-know basis

Under data protection law, you have the right to:

• Access your personal information
• Correct inaccurate information
• Request deletion of your information
• Object to processing of your information
• Request transfer of your information
• Withdraw consent where applicable

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We may update this privacy policy from time to time. We will notify you of any material changes by posting the updated policy on our website.