Terms of Service

By accessing and using After The Bump services, you accept and agree to be bound by the terms and provisions of this agreement. If you do not agree to these terms, please do not use our services.

These terms apply to all visitors, users, and customers of our vehicle recovery and replacement services throughout the United Kingdom.

After The Bump provides the following services:

• 24/7 vehicle recovery and towing services
• Replacement vehicle provision and delivery
• Repair management and coordination
• Insurance claim assistance and liaison
• Vehicle storage and handling

All services are subject to availability and may vary based on location, vehicle type, and circumstances of the incident.

Service Requests

• Services can be requested 24/7 via phone or online form
• We aim to respond to emergency requests within 60 minutes
• All service requests are subject to availability and confirmation
• Accurate information must be provided at the time of booking

Cancellation Policy

• Services can be cancelled up to 30 minutes before scheduled arrival
• Cancellation fees may apply if a recovery vehicle is already dispatched
• Replacement vehicles must be returned within 30 days or as agreed
• Late return fees may apply for overdue replacement vehicles

• Payment is typically handled directly with insurance companies
• Credit/debit card details may be required for security deposits
• Additional charges may apply for premium services or extended rental
• All prices are inclusive of VAT where applicable
• Invoices are payable within 30 days of receipt
• Late payment fees may be charged on overdue accounts

As a customer, you agree to:

• Provide accurate and complete information when requesting services
• Be present or arrange representation during vehicle recovery
• Maintain valid insurance coverage for your vehicle
• Report any damage to replacement vehicles immediately
• Return replacement vehicles in the same condition as received
• Pay all applicable fees and charges in a timely manner
• Comply with all traffic laws and regulations when using replacement vehicles

Our Liability

• We maintain appropriate insurance coverage for our operations
• Our liability is limited to the value of the service provided
• We are not liable for delays due to circumstances beyond our control
• We are not responsible for personal items left in vehicles

Customer Liability

• Customers are responsible for damage to replacement vehicles
• Traffic violations and fines are the customer's responsibility
• Customers must maintain valid insurance coverage
• Customers are liable for fuel costs and usage charges

Our services are subject to the following limitations:

• Services are available within the UK mainland only
• Some locations may have limited availability
• Vehicle recovery may be delayed due to weather or traffic conditions
• Replacement vehicles are subject to availability and may not be identical to your vehicle
• We reserve the right to refuse service in certain circumstances
• Services may be limited during extreme weather conditions

We collect and process personal data in accordance with our Privacy Policy and applicable data protection laws. By using our services, you consent to the collection and use of your information as described in our Privacy Policy.

View our Privacy Policy

Any disputes arising from these terms or our services will be resolved through:

• Initial attempt at informal resolution through direct communication
• Mediation services if informal resolution fails
• Arbitration or court proceedings as a last resort

These terms are governed by English law and subject to the exclusive jurisdiction of English courts.

We reserve the right to modify these terms at any time. Changes will be effective immediately upon posting on our website. Your continued use of our services constitutes acceptance of any changes.

We recommend reviewing these terms periodically to stay informed of any updates.